IT Service Desk

[LSIP_SCRAPED] Live posting via Reed (IT support / Berkshire). IT Service Desk Analyst (1st Line) Provide first-line support to internal users across multiple sites, following Service Desk procedures and SLAs. Key Responsibilities Act as the first point of contact for technical incidents and queries via phone, email, remote tools, and walk-ins Log, update, and manage tickets accurately in the Service Desk system Investigate issues using standard troubleshooting techniques, resolving where possible or escala... Apply: https://www.reed.co.uk/jobs/it-service-desk/56892431